Cancellation & Refund Policy

Last updated: 2026-09-12

This policy explains the conditions for cancelling transfer and tour bookings and receiving refunds.

Cancellation Conditions

You may cancel your booking free of charge up to 24 hours before the transfer time, in which case the full amount paid (100%) is refunded. No refund is given for cancellations made less than 24 hours before the transfer time. Specific products or tours may be subject to different cancellation terms, which will be stated separately during booking.

Refund Process

Approved refunds are issued to the original payment method (card). The time for the refund to appear on your card depends on your bank or card provider and cannot be guaranteed by us.

No-Show

If you are not present at the designated meeting point and time (no-show), the service is deemed used and no refund is given.

Exceptions

If your flight is delayed, your driver will wait for you at no extra charge; in case of exceptionally long delays we will re-arrange your transfer, again at no additional cost. In exceptional cases such as flight cancellation or force majeure, a refund or alternative solution may be provided following an assessment by Bentour. Such cases are evaluated individually by contacting the customer.